FAQ

【Others】
Q. Can someone purchase tickets for me?
A.
This facility does not provide ticket purchasing services for buses, trains, events, etc.However, we can provide you with information abo…Continue reading
【Others】
Q. Can the host make a reservation for me?
A.
No, for security and privacy reasons, we are unable to accept payments on your behalf using your guest's credit card.All payments must be…Continue reading
【Others】
Q.Is there a currency exchange service?
A.
This facility does not provide currency exchange services.Please use the international ATMs at nearby currency exchange offices, banks, o…Continue reading
【Others】
Q. What if I need travel assistance?
A.
If you need travel assistance in English, please use the following tourist information centres::
- Tokyo Tourist Information Center(Tokyo…Continue reading

Inquiries

Please contact us if you have any questions.

A smart AI concierge to answer your questions.

050-1726-0153