PRIVACY POLICY

01Collection of personal information

We collect personal information (such as your name, address, phone number, email address, occupation and credit card details for payment) by fair and lawful means.

02Purpose of use

We use the personal information we collect for the following purposes.

• Managing bookings and providing our services
• Confirming details, contacting you and sending information about your stay
• Preparing the guest register required by the Private Lodging Business Act
• Improving our services and sending information about new services (only with your consent)
• Responding to your enquiries and requests

03Guest register

Under Article 8 of the Private Lodging Business Act, we keep a guest register that records each guest's name, address, occupation and dates of stay.

For foreign guests who do not have an address in Japan, we also record their nationality and passport number, and keep a copy of their passport as required by law.

04Provision to third parties

We will not provide your personal information to third parties without your prior consent, except where required by law.

However, we may share it with our service partners, such as reservation system operators, cleaning contractors and payment processors, to the extent necessary to provide our services.

05Security measures

We take appropriate security measures to prevent the leakage, loss or damage of personal information. Our website uses SSL (Secure Sockets Layer) encryption.

06Cookies and analytics

Our website uses cookies to improve our services and provide relevant information. Cookies identify your browser but do not contain information that identifies you personally.

We may also use analytics tools such as Google Analytics to understand how our website is used.

07Disclosure, correction and deletion

If you ask us to disclose, correct or delete your personal information, we will respond promptly in accordance with the law after confirming your identity.

08Contact

For questions about this policy or how we handle personal information, please contact us.